TERMS & CONDITIONS CHIC MAMA POSITANO Version: 2.0 Effective date: 12 September 2026
Chic Mama Positano is a brand of Bagni D'Arienzo S.r.l. Registered Office: Via Pasitea, 71 – 84017 Positano (SA), Italy VAT No.: IT02972990655 — REA: SA-252935 — PEC: bagnidarienzo@pec.it
Restaurant: Via Tagliata, 26 – 84017 Positano (SA), Italy
These Terms & Conditions apply to reservations made directly with Chic Mama Positano through booking.chicmama.it and Chic Mama Customer Care. Reservations made through third-party platforms are governed by the conditions of the platform used.
The specific rate conditions presented and accepted during the booking process form an integral part of the reservation agreement. Where those conditions and these Terms differ, the rate conditions accepted at the time of booking prevail.
Prices shown include service. No cover charge is applied.
1. WHAT YOU ARE BOOKING
Chic Mama offers two ways to reserve, and the conditions that apply depend on which one you choose. The booking process tells you which rate applies before you confirm.
A table, à la carte. Your table is secured by a payment card guarantee and nothing is charged at the time of booking. The Guaranteed Rate applies — see Section 6.
An experience or package. Paid in full at the time of booking. The Refundable Rate applies — see Section 4 — or the Last Minute Rate where the reservation is made within 72 hours of the dining time — see Section 5.
2. YOUR RESERVATION
Your reservation is confirmed when Chic Mama sends the confirmation to the contact details you provided. The confirmation sets out your reservation details, the rate you selected and the conditions that apply to it.
The person making the reservation must be at least 18 years old and is responsible for the accuracy of the information provided and for informing the other guests in the party of the applicable conditions.
Please check your confirmation and tell us promptly if anything is incorrect. If you have not received it, contact us and we will send it again: your reservation remains valid.
The following may always be updated, at no cost and without affecting the conditions of your reservation:
- contact details;
- guest names, where the rate permits;
- food allergy or intolerance information;
- shuttle requests;
- any other information needed for the safe and correct provision of the service.
Changes to the dining date, dining time, selected experience or number of guests are governed by the conditions of the rate you selected.
A reservation may not be transferred to another party without Chic Mama's prior written confirmation.
3. DEADLINES AND HOW TO REACH US
All cancellation and amendment deadlines are calculated from the dining time shown in your confirmed reservation, using local time in Positano, Italy.
Your confirmation shows your free-cancellation deadline as an exact date and time. A request received at or before that moment is free of charge; a request received after it falls within the late-cancellation period.
Cancellation and amendment requests may be submitted through any of the following written channels:
Email: reservation@chicmama.it Reply: directly to your confirmation email WhatsApp: +39 089 842 4255
What counts is the moment your request reaches one of these channels, regardless of when it is read or answered. You will receive an automatic acknowledgement stating the date and time of receipt; please keep it.
An amendment takes effect once Chic Mama confirms it in writing, and we confirm as quickly as we can. Where your request reaches us before your deadline, the deadline is met even if our confirmation follows afterwards.
4. REFUNDABLE RATE
Applies to experiences and packages. Requires full payment at the time of booking.
Cancellation
Your reservation may be cancelled without penalty at least 72 hours before the dining time, and we refund the full amount to the original payment method.
For cancellations received less than 72 hours before the dining time, and in the event of a no-show, the amount paid is not refundable.
Date or time changes
One change of dining date or time may be requested without penalty at least 72 hours before the dining time, subject to availability.
Any further change is at Chic Mama's discretion and may be declined; a declined request leaves your original reservation and its conditions unchanged.
If the new reservation costs more, the difference is payable. If it costs less, we refund the difference.
A change requested less than 72 hours before the dining time does not suspend or reset the cancellation conditions applicable to your original reservation. Unless we expressly agree otherwise in writing, the original reservation and its conditions remain in force.
Fewer guests
Where the price of the experience is calculated on the number of guests, a reduction communicated at least 72 hours before the dining time is refunded for the guests removed.
For reductions received less than 72 hours before the dining time, the amount attributable to those guests is not refundable.
Where an experience is sold at a fixed price for the whole party rather than per guest, and this is expressly stated before the reservation is confirmed, reducing the party does not reduce the confirmed price.
5. LAST MINUTE RATE
Applies to experiences and packages reserved less than 72 hours before the dining time.
Requires full payment at the time of booking and is not refundable, because the free-cancellation deadline that applies to these reservations has already passed at the moment of purchase.
The dining date, dining time, selected experience and number of guests cannot be modified.
If you cancel, do not attend, or attend with fewer guests, the amount paid remains non-refundable. No further cancellation fee is charged, because payment has already been made.
You may always tell us that you will not be using your reservation, and we would be grateful if you did, even though no refund arises from that communication.
Updating your contact details, guest names, allergy or intolerance information, or your shuttle request is always possible and does not constitute a modification of your reservation.
6. GUARANTEED RATE
Applies to à la carte table reservations. Your table is secured by a payment card guarantee.
No payment is collected at the time of booking.
Before you confirm, we show you the fee that applies and the maximum amount that could be charged for your reservation. You authorise that charge by accepting a dedicated statement at checkout, separate from your acceptance of these Terms. That authorisation is what allows us to charge your card afterwards, only in the circumstances described below and never beyond the maximum amount shown to you.
Cancellation
Your reservation may be cancelled without penalty at least 72 hours before the dining time.
For cancellations received less than 72 hours before the dining time, a fee of €100 for each booked guest applies. Booked guests include adults and children.
No-show If none of the booked guests attend and the reservation qualifies as a no-show under Section 9, a fee of €100 per booked guest applies.
Fewer guests
You may reduce your party without penalty at least 72 hours before the dining time. For reductions communicated less than 72 hours before the dining time, a fee of €100 applies for each guest removed.
Where only part of your party attends without an eligible prior reduction, the fee applies only to the booked guests who do not attend. No guest who attends is ever charged a fee.
Date or time changes
One change of date or dining time may be requested without penalty at least 72 hours before the dining time, subject to availability.
A change requested less than 72 hours before the original dining time is treated as a late cancellation of the original reservation, unless Chic Mama expressly agrees otherwise in writing.
Charges We will email you before any charge is made. Charges are executed within 72 hours of the dining time and in no case later than 14 days after it.
Chic Mama may, as a gesture of hospitality, waive a fee or accept a late amendment. Any such exception is at our discretion, is confirmed in writing and applies only to that reservation.
7. YOUR PARTY
All adults and children participating in the reservation must be correctly declared, so that the right seating and the right menu can be prepared. A seat is reserved for each declared guest.
Increases in party size are subject to availability and may involve an additional charge. Reductions are governed by the conditions of your rate.
The guest making the reservation is responsible for ensuring that the declared party size is accurate.
Online reservations are available for parties of up to 18 guests. For larger parties, please write to reservation@chicmama.it.
8. EXPERIENCES & PACKAGES
Any menu, package, bottle, experience or other paid component included in your reservation is governed by the description displayed and confirmed at the time of booking. Packages are intended to be enjoyed as offered.
Each description states which elements are included in the price. Elements that form part of the atmosphere of an evening, such as live music, are not sold as separate paid components unless the description expressly says so, and may vary.
Substitutions may be possible only where expressly approved by Chic Mama, including where reasonably required to manage a declared dietary requirement.
If you choose not to consume or use a component of a confirmed package that was available to you, no refund is due. This does not apply where Chic Mama is unable to provide a material paid component of the booked experience.
Anything ordered during your visit is charged separately.
9. LATE ARRIVAL & NO-SHOW
We hold your table for 15 minutes after the confirmed dining time.
If you expect to arrive late, please contact us as soon as you reasonably can. Advance notice does not guarantee that the original table or dining time can be retained, but our team will make reasonable efforts to accommodate you, where possible at the next available seating time.
If no member of the party has arrived within the 15-minute grace period and no communication has been received, Chic Mama may release the table.
A reservation is treated as a no-show only where the table has actually been released and no booked guest arrives during the service. Arriving late does not constitute a no-show where Chic Mama is able to accommodate you.
If part of the party attends, the reservation is treated as a partial no-show only in respect of the absent booked guests.
If your delay or absence is connected to a Chic Mama shuttle we confirmed — whether it was late, full, rerouted, suspended or cancelled — you will not be treated as a late arrival or a no-show, and no fee will apply.
10. FOOD ALLERGIES & INTOLERANCES
Please tell us about any food allergy or intolerance, and how many guests are concerned, during the reservation process or as soon as the information becomes known. You may provide the details when booking or share them with our team beforehand, as you prefer.
Our kitchen assesses each requirement individually and will confirm what can be prepared safely.
Guests should be aware that restaurant environments may involve a risk of cross-contact despite appropriate procedures and controls.
Where Chic Mama determines that a requirement cannot reasonably or safely be accommodated, you will be informed clearly and in advance of your reservation.
No provision of these Terms excludes or limits Chic Mama's mandatory obligations regarding food safety and allergen information.
Information concerning allergies or intolerances constitutes health data. It is processed only with your explicit consent, solely to manage the requirement safely, is accessible only to the team members who need it, and is deleted shortly after your reservation. See our Allergen Data Notice and Privacy Policy.
11. COMPLIMENTARY SHUTTLE SERVICE
Chic Mama provides a complimentary shared shuttle service within the Positano area, operated with our own vehicles. The shuttle is an optional ancillary courtesy service and is separate from your reservation unless expressly included as a material paid component of a specific package.
The service operates at scheduled times and is subject to availability, traffic, road, safety and operational conditions.
A shuttle may be requested when you book, by replying to your confirmation, or through Chic Mama Customer Care, indicating your hotel or the area where you are staying.
A request does not constitute confirmation. The service is confirmed only when Chic Mama communicates a meeting point and pick-up time with a seat allocated to your party.
Journey time varies according to the pick-up area within Positano and to traffic conditions. The pick-up time we confirm to you takes this into account, so please be at the meeting point at that time.
The unavailability, modification or suspension of the complimentary shuttle does not invalidate your reservation. Chic Mama is also reachable by private car or taxi, approximately 20 minutes from the centre of Positano, and by the Mobility Amalfi Coast bus, stop "Tagliata".
Where a confirmed Chic Mama shuttle is delayed, full, rerouted or cancelled, we will tell you as soon as we can and you may choose between the next available shuttle, keeping your reservation and arriving independently, or cancelling with a full refund and no fee.
For the return journey, please let our team know around 15 minutes before you wish to leave.
12. CHILDREN
Children must be included in the reservation. Where a children's menu, package or price applies, it is shown during booking.
For Guaranteed Rate reservations, children included in the confirmed reservation are counted as booked guests for cancellation and no-show purposes, at the fee set out in Section 6 and expressly displayed before confirmation.
13. PET POLICY
Access with animals is governed by Chic Mama's separate Pet Policy, available at chicmama.it/pet-policy.
Recognised guide and assistance dogs are admitted in accordance with applicable law, and nothing in the Pet Policy or these Terms limits the rights that apply to them..
14. IN THE RESTAURANT
Opening hours: 18:00 to 00:00. Last seating: 22:00.
Food or beverages brought from outside may not be consumed on the premises. Reasonable exceptions apply to medically necessary items, infant requirements and other circumstances protected by applicable law.
Guests are expected to behave respectfully towards our team, other guests and the property. Chic Mama may take proportionate measures, including refusing or discontinuing service, where conduct creates a safety risk, violates applicable law or materially disrupts the restaurant or other guests. This section does not limit mandatory consumer rights.
15. IF WE CANNOT WELCOME YOU
Events may occasionally arise that make provision of the booked service impossible or unsafe. These may include severe weather, natural events, governmental restrictions, public-health emergencies, security events, infrastructure failures or other circumstances outside Chic Mama's reasonable control.
If Chic Mama cannot provide the booked service, you will be informed as soon as reasonably possible.
For prepaid reservations, amounts paid for services that cannot be provided will be refunded, unless you freely choose an alternative offered by Chic Mama, such as rescheduling or a credit for a future reservation. The choice is yours, and accepting an alternative is never a condition of being looked after.
For a Guaranteed Rate reservation cancelled by Chic Mama, no cancellation or no-show fee applies.
Where only part of a paid service cannot be provided, the appropriate remedy will be determined according to the affected component and applicable law. No alternative, voucher, credit or rescheduling offered by Chic Mama restricts rights that cannot legally be waived.
16. VARIABLE OR ANCILLARY ELEMENTS
Complimentary elements and operational details may be modified according to availability and circumstances. A change to an ancillary complimentary element does not by itself constitute cancellation of your reservation.
Where an element has been expressly sold as a material component of a paid package, it is treated as part of the purchased service and Section 15 applies.
17. RIGHT OF WITHDRAWAL
Restaurant and catering services booked for a specific date and time fall within the exception set out in Article 59(1)(n) of the Italian Consumer Code (Legislative Decree 206/2005), implementing Directive 2011/83/EU. The fourteen-day right of withdrawal for distance contracts therefore does not apply to your reservation.
Your ability to cancel is governed by the rate conditions you selected and accepted, set out above, without prejudice to mandatory consumer-protection law.
18. COMMUNICATIONS
Transactional communications necessary to manage your reservation are sent to the contact details you provide. Marketing communications are governed separately by our Privacy Policy and marketing-consent rules.
Please provide accurate and functioning contact information. Chic Mama is not responsible for failures caused solely by incorrect information supplied by the guest, while remaining responsible for the communications and obligations that applicable law places upon the Restaurant.
The validity of a reservation is never conditional upon a reply to a reconfirmation message.
19. PRIVACY
Personal data is processed in accordance with our Privacy Policy and applicable data-protection legislation.
Information concerning food allergies or intolerances constitutes data concerning health and is processed on the basis of your explicit consent under Article 9(2)(a) GDPR, for the sole purpose of managing the requirement safely, and retained only as long as necessary for that purpose.
Marketing consent is separate from acceptance of these Terms and is never a condition for completing a reservation.
20. VERSION CONTROL
Your reservation is governed by the version of these Terms and of the rate conditions accepted at the time the reservation is completed. Your confirmation states the version, and a copy of that exact version remains accessible to you.
Subsequent changes do not apply retroactively unless required by law, expressly agreed with you, or applied in a manner more favourable to you without reducing an existing right.
In the event of ambiguity, these Terms are interpreted in accordance with mandatory consumer law and in the manner most favourable to the guest, pursuant to Article 35(2) of the Italian Consumer Code.
21. APPLICABLE LAW & CONSUMER RIGHTS
These Terms are governed by Italian law, without prejudice to the mandatory consumer-protection provisions applicable to you. Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited.
For consumer disputes, jurisdiction is determined according to the mandatory rules of Italian and European consumer law, which for consumers resident in Italy means the court of the consumer's place of residence or domicile.
Complaints may be addressed to reservation@chicmama.it and will receive a response within 5 working days. Where a complaint cannot be resolved directly, you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.
22. BEFORE YOU CONFIRM
Before completing your reservation you are shown these Terms & Conditions, the conditions of the rate that applies, your free-cancellation deadline as an exact date and time, and — for the Guaranteed Rate — the fee that may apply and the maximum amount that could be charged.
Where you choose to provide allergy or intolerance information, the way that information is handled is also shown before confirmation.
Completing the reservation constitutes acceptance of the conditions presented during the booking process. Chic Mama retains evidence of the version and the rate conditions accepted, and your confirmation indicates where that version can be consulted.